Professional Experience

Columbia Business School

Senior Director, Operations, Executive Education, January 2024 - May 2025 (promotion)

Director, Operations, Executive Education, January 2024 - May 2025 (promotion)

Senior Associate Director, Operations, Executive Education, January - December 2023

  • Oversee the delivery and execution of all Executive Education Open Enrollment and Custom programs in-person, live-online, and hybrid modalities
  • Oversee the Program Management and Operations team of 8 Associate Directors of program management, 1 Associate Director of resource planning, and 1 Academic Coordinator

Emeritus Institute of Management Inc.

Senior Manager, Academic Delivery, January - December 2022 (promotion)

  • Continued serving as Partner Lead for for UC Berkeley Executive Education and oversaw the delivery of 12-15 fast-paced online certificate programs
  • Onboarded new university partner Stanford Graduate School of Business regarding program delivery operations
  • Socialized and liaised with new enterprise business units in consolidating work processes and implementing client solutions
  • Managed and facilitated cross-functional initiatives with external teams and stakeholders
  • Guided and supported direct reports on operational excellence and professional development

Manager, Academic Delivery, July - December 2021

  • Owned the end-to-end delivery process of 12-15 concurrent, fast-paced online certificate programs in business, management, and technology subjects
  • Provided onboarding, training, and support to educators throughout program delivery
  • Served as Partner Lead of delivery and ensured university partner satisfaction in delivery operations
  • Served as POC for Services Delivery, Partnership, Design, and Regional (LATAM, China) teams

Purchase College, State University of New York (SUNY)

Manager of Summer and Winter Sessions July 2018 - July 2021

  • Worked across academic disciplines to plan campus-wide course schedules for online, hybrid, and in-person modalities
  • Recruited instructors in various disciplines, coordinated and participated in interviews and teaching demos, and processed hiring paperwork
  • Provided faculty onboarding on administrative matters and instructional design support
  • Worked with various offices across campus on course design and delivery
  • Provided student support to ensure student success from registration, online learning, and course completion

Columbia University

Webinar Assistant School of Professional Studies, January 2015 - July 2018

  • Provided real-time technical support for on-line course live sessions, hybrid course live sessions, and faculty/student webinars using Adobe Connect and Zoom
  • Coordinated pre-session meetings with faculty and course facilitators and provided training and support
  • Submitted live session participation reports with qualitative comments and quantitative statistics
  • Responded to and resolved webinar and Canvas issues from faculty and students on Zendesk
  • Conducted QA for course design in Canvas

Teachers College, Columbia University

Program Associate, Applied Linguistics & TESOL Program, September 2017 - July 2018

  • Assisted faculty and students with academic questions and organized program events
  • Responded to inquiries from prospective applicants and admitted students
  • Coordinated, facilitated, and participated in webinars and on-campus events for prospective and admitted students
  • Organized promotional efforts to external audiences and partners for program events

Research Assistant, Department of Arts & Humanities, January 2016 - May 2018

  • Assisted with data collection, transcription, analysis, and manuscript preparation and revision
  • Participated in and facilitated weekly project meetings for data analysis
  • Collaborated on training and feedback materials for practitioners
  • Presented at conferences and grant report meetings at the Robert Wood Johnson Foundation

Student-Teaching Mentor, M.A. TESOL Program, Fall 2016 - Summer 2017

  • Observed M.A. students in student teaching
  • Provided feedback in one-on-one debriefings

Graduate Assistant, Applied Linguistics and TESOL Program, September 2011 - July 2018

  • Processed and edited video and audio recordings and images
  • Transcribed recordings of naturally occurring interaction in English and Chinese using conversation analytic notations
  • Assisted with various research projects on collecting and compiling literature, data collection
  • Managed e-reserves and other on-line course materials
  • Responded to student inquiries

Web Editor, Studies in Applied Linguistics and TESOL (SALT) Journal, September 2014 - May 2020

  • Managed journal website and online archive
  • Researched alternative journal platforms and publishing software
  • Coordinated change of journal platform with Columbia CDRS and Academic Commons

Technology Fellow,Academic Computing Services (ACS), September 2012 - August 2013, August 2014 - December 2015

  • Assisted faculty and staff with learning management system and other educational applications
  • Assisted faculty and staff with web conferencing and interactive classroom
  • Participated in educational tech product testing, trouble shoot, and reporting